Refund Policy

At Terrabite, we strive to ensure your satisfaction with every purchase. However, we understand that issues may arise. Please reach out to us immediately if you encounter any problems with your products. While refunds are not always feasible, we aim to address each case individually, offering solutions such as store credits or discount codes where applicable.

Eligibility Criteria:

• Contact us within 24 hours of receiving your item to initiate a return.
• Ensure the item is unused, in its original packaging, and accompanied by the receipt and proof of purchase.
• Provide a photograph of any damaged or spoiled product.

Initiating a Refund: Contact us at info@terrabitestore.com to start the process. If your claim is approved, we will promptly issue a refund.

Damages and Issues: Inspect your order upon receipt. If you notice any defects, damages, or incorrect items, notify us on the same day of delivery. Damaged items must be photographed within 24 hours for assessment.

On Sale Products: Items purchased on sale are ineligible for returns or refunds due to their proximity to the end of their shelf life. However, we may offer replacement with a store credit of equal value on a case-by-case basis.

Returns/Exchanges: Due to the perishable nature of our products and considerations for health, safety, and logistical concerns, we do not accept returns or exchanges. However, we may offer replacement with a store credit of equal value on a case-by-case basis.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method, though please allow some time for processing by your bank or credit card company.

Should you have any further questions or concerns, don't hesitate to contact us at info@terrabitestore.com. Your satisfaction is our priority!